This Contact Us page provides the official business and customer support information for Wact.
OUR IDENTITY
Legal Business Name: 3KL COFFEE PTY LTDStore Name: Wact
Physical Business Address: Unit 1308, 39 Rhodes Street, Hillsdale, NSW 2036, Australia
ABN: 39 696 021 628
ACN: 696 021 628
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@wact.shopBusiness Phone Number: +61 468 293 590
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.